Security of Employment,
the quality of the working environment and work life balance (Armstrong, 2008).
Opportunities of employment are shared equally, learning and development for
the individual, the employees often look to respect the employees of the
organization regardless of the management hierarchy and employees wants to be
protected from harmful activities such as bullying, harassment and
discrimination (Armstrong, 2010). Employee expectation plays are key role as to
whether they are spoken or unspoken, met or unmet, expectations a have a
significant effect on the thoughts, behavior and the feeling of the employee, moreover
these expectations will have a direct impact on the driving attitudes in
meeting the business objective furthermore in a typical work environment there
are certain expectations that are clearly understood by both the employer and
employee (Amu et al, 2005).
The expectations of the
employers are static and stable across the entire organization furthermore the
set of expectation of the employers are clearly dealt with the company
handbooks, clear job description, work schedules, rules and job standards;
which are needed to run the organization smoothly and profitable, even though
the work expectation of the employers are clear, the expectations of the
employees are not static or stable since work expectations is a function of
many variables such as personality, work experience, culture (Okwonsor, 2007).
Employees have
expectation which is pivotal for the source of employees motivation, attitudes,
feeling and behaviors therefore if the expectations are met then the
performance of the employees increases which is a benefit for the organization
furthermore employees have expectation for career growth in addition the
employer’s organization expectation should be matched (Oginni and Oluwayemi,
2018). Employers often face employee’s problems which will directly impact on
the organization such as productivity, issues of morale, poor performance
(Plump, 2010).
Maslow's Hierarchy of Needs
Figure 1: Maslow’s hierarchy of needs
(Source: McLeod,
2007)
Physiological
needs are the basic needs that are
required for human survival, this is the initial stage in Maslow’s hierarchy of
needs, such as food, air, water and shelter furthermore according to Maslow the
organization must provide employees with a decent salary to afford adequate
living conditions (Lam and Tang, 2003). The Basic level of physiological needs
that should be addressed is wages furthermore once the employees are fairly
paid, they will not spend inordinate amount of time thinking about their
salaries (Stephens, 2000).
Safety needs are the next set of needs that needs to be fulfilled
according to Maslow’s hierarchy of needs these need are such as job security,
secure working environment. Provision of necessary opportunities of learning,
training and development, job security, promotions all lead to a positive
physiological contract (Armstrong, 2010).
Social needs are the third set of needs according to Maslow’s
hierarchy of needs moreover these set of needs are activated once the safety
needs are been met. Social needs are affiliated that the needed to be loved and
accepted by the people (Jerome, 2013). In addition when refer to the
organization context these needs should be fulfilled by encouraging the
employees to participate in social events and the bond between the coworkers
(Zameer et al, 2014).
Esteem needs are the fourth set of needs that needs to be
accomplished once the social needs are met, it include the need of
self-respect, confidence and recognize achievements. If the employees
decisions, ideas and concepts are not taken into account, then the involvement
of the employee disappears and they feel misunderstood and unappreciated (Benson
and Dundis, 2003).
Self-actualization this is
the last level of Maslow’s hierarchy of needs, this is where the individual has
reached his/hers fullest potential moreover self-actualized employees are added
value to the organization (Kaur, 2013).
Practical
approach on employees and employer’s expectation and how Maslow’s hierarchy of
needs are fulfilled in the organization. Maslow’s Hierarchy of needs will be compared against with E-W Information Systems Limited on how they fulfill the needs of
the employees; Physiological needs which are the basic needs are fulfilled
since a decent salary is being paid for the employees then the next set of
needs are the safety needs, where after a probation period of six months the
employee become a permanent employee therefore the burden of losing the job is
fulfilled furthermore Social needs of the Maslow’s hierarchy of needs are
addressed by a cooperative and good working relationship within the
organization, in addition the esteem needs are fulfilled by vehicles, fuel and
vehicle maintenance allowances for the executive management level.
Conclusion
and Recommendation
In
conclusion the expectation of the employees are to fulfil their needs and to
climb Maslow’s hierarchy of needs and the expectation of the employers are
static and stable. It is recommended that the management of
the organization during the recruitment process to understand the work
expectations of the employee and analyze the whether the candidate is suitable
for the job role is given to the employee. The expectation of the organization
and the facilities offered by the information and communication technologies
makes it necessary in changing teaching practices
(Oluwayemi, 2018). Recommendation in improving the expectations of the
employees through Maslow’s hierarchy of needs, when taking in to account the
real world context and how E-W Information Systems should improve, the basic set of needs according to Maslow's hierarchy of needs is the physiological needs, although employee obtain a salary
end of each month, they too have money urgencies therefore it is recommended to
provide a salary advance during the middle of the month. Safety needs, it’s
recommended to train and develop the employees which will enable a skilled and
motivate workforce (Armstrong, 2010). When an individual or group of
individuals reach esteem needs this will mainly be the executive management, should be given motor
cars on loan basis and the company will bear the cost in paying the loan.
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